- January 2023: Affected 37 million T-Mobile customers
- August 2021: Affected about 77 million T-Mobile customers
- December 2020: Affected about 200,000 T-Mobile customers
- March 2020: Affected about T-Mobile employees
- November 2019: Affected about 1 million T-Mobile customers
- August 2018: Affected about 2 million T-Mobile customers
- October 2017: Affected about 70 million T-Mobile customers
- October 2015: Affected about 15 million T-Mobile customers
- November 2009: Affected millions T-Mobile customers
Google Fi does not possess its cellular network infrastructure; instead, it collaborates with T-Mobile and UScellular to deliver its services. Moreover, Google Fi operates independently from Google's mobile operating system, Android.
The full text of the email from Google Fi is below.
From: googlefi-noreply@google.com
Date: Jan 31, 2023, 7:32 AM
Subject: Important information about your Google Fi account
Dear Google Fi customer,
We’re writing to let you know that the primary network provider for Google Fi recently informed us there has been suspicious activity relating to a third party system that contains a limited amount of Google Fi customer data.
There is no action required by you at this time.
This system is used for Google Fi customer support purposes and contains limited data including when your account was activated, data about your mobile service plan, SIM card serial number, and active or inactive account status.
It does not contain your name, date of birth, email address, payment card information, social security number or tax IDs, driver’s license or other form of government ID, or financial account information, passwords or PINs that you may use for Google Fi, or the contents of any SMS messages or calls.
Our incident response team undertook an investigation and determined that unauthorized access occurred and have worked with our primary network provider to identify and implement measures to secure the data on that third party system and notify everyone potentially impacted. There was no access to Google's systems or any systems overseen by Google.
If you are an active Fi user, please note that your Google Fi service continues to work as usual and was not interrupted by this issue.
What does this mean for me?
The accessed information included your phone number and limited technical information. This includes information about when your account was activated, SIM card serial number, account status (for example, whether your plan is active or inactive), and limited details about the mobile service plan and options provided by your Google Fi service (such as unlimited SMS or international roaming).
For more information
As always, be alert for phishing attempts. For more about best practices, see our advice on how to avoid phishing.
Read more about keeping your Google Fi information safe.
We’re always here for our customers and available to offer support. If you have any questions or require assistance, please see this Help Center article for contact options and reference issue ID 267187948.
Sincerely,
Google Fi Team
